Frequently Asked Questions
Everything you need to know about shopping with SheVibe.
How will my order be packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or padded mailers with a generic return address that does not mention SheVibe or the nature of the contents.
What is your return policy for wellness products?
Due to the intimate nature of our products, we cannot accept returns on opened or used items for health and safety reasons. If your product is defective, please contact us within 30 days for a replacement or store credit.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout if you need your order sooner.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Your billing statement will show a discreet charge to ensure your privacy.
How do I know if a product is body-safe?
We carefully curate our inventory to include high-quality materials. Look for the 'Body-Safe' badge on product pages, which indicates the item is made from non-porous materials like medical-grade silicone, glass, or stainless steel.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.